Refund Policy

Digital Services Notice

We provide digital courses and AI learning services. Once access is granted or credits are used, the service is considered delivered.

Last updated: January 9, 2026

This Refund Policy applies to FuturAI courses, subscriptions, and digital services. By purchasing, you agree to this policy.

1. General Policy

Because digital services are delivered immediately, the following are non-refundable after access is granted:

  • Course and camp enrollments
  • Subscription plans
  • AI tool credits and credit packs
  • Digital learning materials

2. Why No Refunds?

Digital courses and AI generation services consume teaching and compute resources. Once you:

  • Access course content
  • Use credits to generate content
  • Download or share work

the service has been used and cannot be reversed, so refunds are generally not available.

3. Subscription Cancellation

You can cancel subscriptions at any time:

  • Access remains until the end of the current billing period
  • Unused monthly credits expire at the end of the period
  • No partial refunds for mid-cycle cancellation
  • One-time purchased credits do not expire

4. Exceptions

We may review refund requests for:

  • Duplicate charges or billing errors
  • Unauthorized transactions (subject to verification)
  • Service outages that prevented access to paid services

To request a review, contact support@futurai.org within 7 days with your transaction details.

5. Trial and Testing

We encourage using the sign-up bonus credits to test the service:

  • Sign-up bonus 15 credits

These credits help you evaluate AI tools and learning content before purchase.

6. Chargebacks

If you file a chargeback or dispute a valid charge:

  • Your account may be suspended or terminated
  • Generated content may become inaccessible
  • Additional fees or legal costs may apply

Please contact support first to resolve billing issues.

7. Pricing Changes

We may update prices with advance notice:

  • Existing subscriptions remain at the current rate during the active term
  • Changes apply only to new subscriptions or renewals

8. Contact Us

If you have questions about this policy, reach us at support@futurai.org. We will do our best to help.

9. Policy Updates

Updates will be posted on this page with a new date. Continued use means you accept the revised policy.

Summary

  • Digital services are generally non-refundable
  • Use free credits to test before purchase
  • Subscriptions can be canceled anytime (access lasts to period end)
  • Exceptions can be reviewed within 7 days